Responsible Gaming
at jilipark

At jilipark, responsible gaming is not a checkbox — it is a core part of how we operate. We are committed to providing a safe, fair, and transparent environment where Bangladeshi players can enjoy casino games, slots, cricket betting, and more, without putting their financial wellbeing or mental health at risk.

We recognise that for a small number of players, gambling can move from entertainment into a harmful habit. Our goal is to catch that shift as early as possible — and to give every player the tools and knowledge they need to stay in control long before problems develop.

Our responsible gaming programme covers four core areas:

• Prevention: Age verification, registration checks, and clear communication about gambling risks at every stage of the player journey.
• Detection: Ongoing monitoring of play patterns to identify early signs of problem gambling behaviour, with proactive outreach where warranted.
• Intervention: A full suite of player-activated tools — deposit limits, loss limits, session time limits, cool-off periods, and self-exclusion — that put control firmly in the player's hands.
• Support: A trained, empathetic support team available 24/7 to help any player who feels gambling is becoming a problem, with guidance on next steps and external resources.

jilipark operates on the principle that a player who feels safe, respected, and in control is a player who enjoys the experience for the right reasons. That is the standard we hold ourselves to every day.

Age verification is performed at the point of registration and may be repeated at any time during the lifecycle of your account. jilipark uses a combination of automated checks and manual document review to verify player age. You may be asked to submit a copy of your National ID Card (NID), passport, or birth certificate as part of this process.

Until age verification is completed to our satisfaction, withdrawal of funds from your account may be restricted. This is a standard safeguard and is not a reflection on your account standing — it simply ensures that we can confirm the details you provided during registration are accurate.

Why does this matter? Gambling can have serious financial and psychological consequences that younger individuals are particularly ill-equipped to manage. The 18+ rule exists to protect young people from exposure to gambling environments at a stage in their lives when the risks are highest. jilipark takes this obligation extremely seriously and will not knowingly permit underage gambling under any circumstances.

If you are a parent or guardian and are concerned that a minor in your household may have accessed jilipark, please contact us immediately at support@jilipark. We will investigate and take appropriate action without delay.

Most people who gamble do so safely and responsibly — it stays within their budget and remains enjoyable. However, gambling can sometimes escalate into a pattern that causes real harm. Being able to recognise the early warning signs — in yourself or in someone you care about — is one of the most important steps toward getting things back under control.

Ask yourself the following questions honestly. If you answer "yes" to several of them, it may be time to take a break, use one of our control tools, or reach out for support.

• Do you gamble more than you originally planned or can afford?
• Do you chase losses by placing more bets to try to win back what you lost?
• Have you borrowed money or sold possessions to fund gambling?
• Do you feel anxious, irritable, or restless when you try to reduce or stop gambling?
• Has gambling caused arguments or tension with family members or friends?
• Do you find yourself thinking about gambling constantly, even when you're doing other things?
• Have you neglected work, studies, or important responsibilities because of gambling?
• Do you gamble to escape from stress, anxiety, loneliness, or depression?
• Have you tried to stop or cut back on gambling but found it difficult?
• Do you feel the need to keep your gambling secret from the people close to you?

jilipark provides a comprehensive set of responsible gaming tools that you can activate at any time through your account settings or by contacting our support team. These tools are designed to give you meaningful, practical control over how, when, and how much you gamble. There is no charge for using any of these features, and requests are processed promptly — typically within 24 hours.

Self-exclusion is our most comprehensive player protection tool and is intended for players who feel they need a definitive break from gambling. When you self-exclude from jilipark, your account is immediately closed, all promotional communications are suspended, and your personal details are flagged to prevent re-registration for the duration of the exclusion period.

Available self-exclusion periods:

• 6 Months: A six-month exclusion is the minimum period available. It cannot be reversed or shortened once activated.
• 1 Year: A twelve-month exclusion for players who want a longer enforced break.
• 5 Years: For players who need extended time away from gambling environments.
• Permanent: A permanent, irrevocable self-exclusion from jilipark. This cannot be lifted at any future date under any circumstances.

What happens during self-exclusion?

• Your jilipark account is closed immediately and your remaining balance is returned via your registered payment method (bKash, Nagad, Rocket, or bank transfer).
• You will be removed from all marketing and promotional email and SMS lists.
• Your personal details are added to our exclusion registry to prevent re-registration during the exclusion period.
• Any active bonuses or free spins are forfeited upon self-exclusion.

How to request self-exclusion: Contact our support team via live chat or email at support@jilipark and state clearly that you wish to self-exclude, along with your preferred exclusion period. Your request will be processed within one hour of receipt. You will receive a confirmation email once the exclusion is active.

One of the most practical ways to keep your gambling under control is to set a strict budget before you start playing — and to use jilipark's built-in deposit and spending limit tools to enforce that budget automatically. This removes the temptation of making impulsive decisions in the heat of the moment.

How deposit limits work at jilipark:

• You can set a daily limit (e.g., ৳500 per day), a weekly limit (e.g., ৳2,000 per week), or a monthly limit (e.g., ৳6,000 per month) — or all three simultaneously.
• Once your chosen limit is reached within the period, no further deposits will be accepted via bKash, Nagad, Rocket, Upay, or any other payment method until the period resets.
• Reducing a limit takes effect immediately. If you lower your daily deposit limit from ৳1,000 to ৳500, the new lower limit applies from the moment you confirm the change.
• Increasing a limit is subject to a mandatory 7-day cooling-off period before the higher limit takes effect. This is a deliberate safeguard to prevent impulsive limit increases during a losing session.

We recommend setting your deposit limits during or immediately after your initial registration, before you make your first deposit. Starting with a conservative limit and adjusting upward gradually — if needed — is a far healthier approach than starting high and trying to reduce later.

If you believe your gambling has moved beyond the point of entertainment and is causing you financial, emotional, or relationship difficulties, please do not wait to seek help. Reaching out early makes a significant difference to outcomes. jilipark's support team is trained to handle these conversations with empathy and without judgment.

Speaking to the jilipark Support Team: Our support team is available 24 hours a day, 7 days a week, including during Eid, public holidays, and other periods when you might be most at risk of impulsive or emotional gambling. You can reach us via:

• Live Chat: Click the live chat icon on any page of jilipark for an immediate response.
• Email: Send a message to support@jilipark. Mark your subject line "Responsible Gaming — Urgent" for priority handling.

When you contact us about responsible gaming concerns, our team can help you to:

• Activate a cool-off period or self-exclusion on the spot.
• Set or lower deposit and loss limits immediately.
• Review your recent gaming activity and transaction history.
• Close your account permanently if that is the right choice for you.
• Point you toward appropriate external support resources.

Preventing minors from accessing gambling content is a shared responsibility between jilipark and the adults in a young person's life. While we enforce strict age verification at every stage of the player journey, there are additional steps that parents and guardians can take to safeguard children who share a device or home network.

Recommended steps for parents and guardians:

• Never share your jilipark login credentials — username, password, or OTP codes — with anyone, including family members.
• Always log out of your jilipark account fully when you finish a session, especially on shared or family devices.
• Enable parental controls or content filtering software on shared devices and home routers to restrict access to gambling websites.
• Keep payment methods (bKash, Nagad, mobile banking apps) password-protected and do not leave them logged in on shared devices.
• Have open, honest conversations with young people in your household about the risks associated with gambling.

If you suspect that a minor has accessed or created a jilipark account, please contact us immediately at support@jilipark. We will investigate the matter urgently. Any account confirmed to belong to a person under 18 will be closed immediately, all gameplay voided, and any deposited funds returned to the payment source.

jilipark is committed to being a responsible member of Bangladesh's digital entertainment landscape. Protecting young people from premature exposure to gambling is central to that commitment. We will always act swiftly and decisively when a concern involving a minor is raised.